GXO Logistics and London Luton Airport (LLA) have announced a new partnership in which the pure-play contract logistics provider will operate the airport’s first consolidation center. The facility will screen all airside deliveries into the airport.
The partners say that the new consolidation center will streamline efficiency to manage hundreds of thousands of airside deliveries as passenger and delivery volumes continue to rise.
“We are excited to partner with London Luton Airport on its first consolidation center,” said Martin Cooper, managing director for technology and consumer goods at GXO UK and Ireland. “As air travel continues to grow, consolidation centers play a pivotal role in driving efficiencies and improving sustainability for airport groups. We’re looking forward to streamlining London Luton Airport’s delivery process, making it more efficient, further automated and secure.”
Under the agreement, GXO will securely check and deliver every item on sale at LLA’s shops and restaurants in the terminal, and all deliveries that support airside operations.
Neil Thompson, CCO at London Luton Airport, added, “The opening of a dedicated, purpose-built consolidation center provides London Luton Airport with a smarter, more efficient and streamlined logistical approach to managing the hundreds of thousands of goods that are delivered to over 40 shops and restaurants across the airport each year.
“In 2025 alone, we welcomed five new shop and restaurant openings to the terminal, with more expected this year for our passengers to explore and enjoy. We’re delighted to be working with GXO to develop this facility that will allow us to accept deliveries into one central hub for secure and efficient screening.”
The consolidation center will be situated in one of three hangars that are being repurposed as part of an £11.5m (US$15.8m) refurbishment program that also includes two new aircraft engineering and repair hangars. The refurbishment program will create 150 jobs at the airport, LLA says.
As part of the consolidation center service, LLA’s concessionaires will benefit from multifaceted customer service support, including real-time track-and-trace notifications, direct contact to the center, and 24/7 access to a service-focused team for more streamlined troubleshooting and improved on-time delivery results.
The agreement marks a significant expansion for GXO in the airport sector in the UK and Republic of Ireland. The company has been operating airport consolidation centers at major UK airports since 2006.
As part of the partnership, GXO will also implement a bespoke IT system, STREAM (Secure, Technical, Real Time, Electronic Alerts and Messaging), to monitor, report and manage service levels, ensuring continuous improvement.
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